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Questions, need help, or want to brainstorm? We'd love to hear from you. Many questions are already answered in our frequently asked questions; if it's about the security of your data, check out our security page.

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When will you hear back?

Your message comes straight to our team in Vlaardingen. On weekdays, we usually reply the same day, and in any case within one business day. There's no call center in between: you get an answer from someone who knows the product and has actually read your message.

What we often help with

Most questions are about how you get started: which message do you prepare first, who do you designate as trusted contact, and what exactly happens at the moment it's needed. We also get a lot of questions about the AI Clone — how much you need to record, how your voice is stored, and what your loved ones will hear. If you're unsure whether Bruidswarenhuis is right for you, we're happy to think it through with you without any obligation.

Is this about someone who has passed away?

Feel free to call us, or mention it in your message. Bereaved family members and designated trusted contacts receive priority, and we guide you step by step through what needs to happen. You don't need to know how the system works to receive what's waiting for you — we'll explain it in plain language and at your own pace.

Business questions — partnerships, referrals, or press — can go through the same form; just mention your organization. If you want to become a referral partner, check out become a partner.